When you use Hei Baji, certain information is shared with us. This page clearly explains what data we collect, where it's stored, and how it's used.
We don't just write policies — we take real technical and operational measures to protect your privacy.
All your personal and financial data is protected with 256-bit SSL encryption. Your information cannot be intercepted during transfer.
Hei Baji never sells your personal data to advertisers or third parties. Your information is used solely to improve our services.
Your consent is obtained before we send any marketing emails or notifications. You can unsubscribe at any time.
Our servers are hosted in internationally certified data centers, with firewalls, intrusion detection systems, and regular security audits in place.
You may request to view, correct, or delete your stored personal data at any time. We are required to respond within 30 days.
Hei Baji's privacy policy complies with GDPR and international data protection standards. Our licensing authority regularly reviews our practices.
Note: By using the Hei Baji platform, you are considered to have read and accepted this Privacy Policy. If you have any questions, please contact support before getting started.
Hei Baji (referred to as "we", "us", or "the Platform") is an internationally licensed online betting and gaming service. Protecting your privacy is not just a legal obligation for us — it is a core commitment.
This Privacy Policy ("Policy") explains what personal information we collect, why we collect it, how we use it, and what rights you have over your data. This Policy applies to the Hei Baji website (heibaji.click), mobile app, and all associated services.
We believe transparency is the foundation of trust. That's why this page is written in plain language — no complicated legal jargon. If you have any questions, feel free to reach out to us at any time.
When you create an account and use our services on Hei Baji, we may collect the following types of information:
We collect your information through several methods:
| Method | When It's Collected | Type of data |
|---|---|---|
| Registration form | At the time of account creation | Name, email, phone number, date of birth |
| KYC Process | During verification | Identity document, proof of address |
| Payment Gateway | During deposit/withdrawal | Payment method details |
| Cookies & tracking | Platform Usage Time | Browsing behavior and preferences |
| Customer Support | Support contact hours | Chat history & complaint details |
| Third parties | If required | Identity verification, fraud prevention |
Hei Baji uses your data only for specific, legitimate purposes. We never collect information beyond what is necessary.
We may use your data to make automated decisions — such as fraud alerts. You have the right to appeal any such decision.
Cookies are small data files stored in your browser. Hei Baji uses the following types of cookies:
| Cookie type | Purpose | Retention period |
|---|---|---|
| Essential Cookies | Login sessions, security tokens | Cleared when the session ends |
| Functional Cookies | Remembering your language, preferences, and settings | 1 year |
| Analytics Cookies | Traffic analysis and page performance | 2 years |
| Security cookies | Fraud detection and bot prevention | 30 days |
You can disable all non-essential cookies through your browser settings. However, turning off certain cookies may affect the functionality of some platform features.
Hei Baji uses industry-leading technology to keep your data secure. Our security measures include:
In the event of a cybersecurity incident, we are required to notify you by email within 72 hours.
We only retain your data for as long as necessary. Some information may be kept after account closure for legal reasons:
Once the retention period expires, we automatically delete your data or anonymize it so you can no longer be identified.
Under Hei Baji's Privacy Policy, you are entitled to the following rights:
To exercise any of these rights privacy@heibaji.clickPlease email us and we will respond to your request within 30 days.
In certain cases, legal obligations may prevent us from deleting your data — for example, during an ongoing legal investigation or where financial record retention is required. We will inform you of the reason if this applies.
Hei Baji is strictly for users aged 18 and above. We do not knowingly collect or process personal information from minors.
Hei Baji may update this Privacy Policy from time to time. When changes are made:
We recommend checking this page periodically for any updates. Previous versions are available upon request by email.
For any privacy-related questions, complaints, or rights requests, please contact us:
We aim to respond to all privacy-related requests within 30 business days. For urgent matters, reaching out via live chat will get you a faster response.
If we are unable to resolve your concern, you may escalate your complaint to our licensing authority. We will provide those details upon request.