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Hei Baji FAQ — Answers to All Your Questions

From registration to payments, bonuses to betting — all your most common Hei Baji questions answered in one place.

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If you run into any issues, find direct answers by browsing the categories below.

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Registration & Account

Find answers to all your questions about opening an account, logging in, resetting your password, and updating your profile on Hei Baji.

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Deposits & Withdrawals

Find the rules, timeframes, and troubleshooting tips for deposits and withdrawals via bKash, Nagad, and Rocket in this section.

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Bonuses & Promotions

Learn all about the Welcome Bonus, Daily Rewards, Cashback, and Referral Program — with terms and conditions explained in plain language.

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Betting & Gaming

All your common questions about Sports Betting, Live Casino, odds calculation, and bet cancellation — answered in one place.

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Mobile App

Find answers here for all questions related to Android and iOS app downloads, installation issues, and app login.

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Security & Privacy

Learn about account security, Two-Factor Authentication, KYC verification, and how your personal data is protected.

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Hei Baji is one of Bangladesh's most popular online betting and gaming platforms, with thousands of users enjoying Sports Betting, Live Casino, and a wide variety of games every day. Whether you're a new user or a returning player, the Hei Baji FAQ page is here to help everyone find quick answers to any question.

This Hei Baji FAQ page covers seven categories — registration, payments, bonuses, betting, the mobile app, security, and responsible gaming — each with clear, detailed answers. Just type your question into the search box above and the relevant answer will appear instantly. We've written every answer in plain, straightforward language so that even first-time users can follow along easily.

If you still can't find the answer you're looking for, feel free to reach out to our live support team. Hei Baji's support team is available 24/7, seven days a week.

This Hei Baji FAQ page is updated regularly. Whenever new features are added or policies change, you'll hear about it here first.

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Registration & Account

8 Questions

All you need to open a Hei Baji account is an active mobile number or email address and a strong password. The entire registration process takes just 2 minutes. Click here Open a free account and receive your welcome bonus as soon as you sign up.

No, per Hei Baji policy, each person is allowed only one account. Attempting to open multiple accounts may result in all accounts being closed and balances being forfeited. Please use a single account honestly.

On the login page Go to and click "Forgot Password?". Enter your registered mobile number or email. An OTP or reset link will be sent within a few minutes. Use it to set a new password.

KYC (Know Your Customer) verification keeps your account secure and helps prevent fraud. It is required for large withdrawal amounts. You can complete verification easily by submitting a photo of your National ID or passport.

Yes, you can update your name, email, and mobile number from Profile Settings after logging in. Some changes may require OTP verification for security purposes. For changes to banking details, please contact our support team.

Yes, you can request to close or delete your account at any time by contacting our support team. Make sure to withdraw your balance before the account is closed.

First, make sure you're entering the correct mobile number or email and password. If Caps Lock is on, turn it off. Too many failed attempts may temporarily lock your account — wait a few minutes before trying again. If the issue persists, reset your password or contact support.

Yes, the minimum age to register on Hei Baji is 18. Anyone under 18 is not permitted to open an account. To learn more about responsible gaming, visit our Responsible Gaming Page View.

Deposits & Withdrawals

8 Questions

Hei Baji accepts deposits via all major mobile banking services in Bangladesh, including bKash, Nagad, Rocket, and Upay. Bank transfers and cryptocurrency are also supported. For more details, Payment Page View.

The minimum deposit on Hei Baji is just ৳300 and the minimum withdrawal is ৳500. Maximum withdrawal limits vary depending on your payment method and account level. VIP members enjoy higher limits.

Withdrawals via mobile banking (bKash, Nagad, Rocket) are typically completed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Having your KYC verified speeds up the process.

Hei Baji does not charge any deposit or withdrawal fees. However, your mobile banking provider or bank may apply their own transaction fees, which are governed entirely by their own policies.

First, make sure your KYC is complete and the bonus wagering requirements have been met. If the issue persists, contact our support team with your transaction ID. Most cases are resolved within 24 hours.

Standard accounts can make up to 3 withdrawals per day. VIP members have a higher daily withdrawal limit. Payments Page You can find the detailed limits here.

Yes, deposits made via mobile banking typically reflect in your balance within 1–5 minutes. If there's a delay, contact support with a screenshot of your transaction.

No. For security reasons, withdrawals can only be processed to a payment method registered under the account holder's name. Transfers to third-party accounts are not permitted and any such requests will be declined.

Bonuses & Promotions

7 Questions

New members can claim a generous welcome bonus on their first deposit. There is also an opportunity to receive free spins or a free bet immediately after registration. To view current offers, Bonus Page Visit.

Wagering requirement means you must bet the bonus amount a specified number of times before withdrawing. For example, a ৳1,000 bonus with 20x wagering means you need to place ৳20,000 in bets. Requirements vary by bonus, so always read the terms carefully when claiming an offer.

Logging into Hei Baji every day automatically adds the daily bonus to your account. Logging in on consecutive days increases the bonus amount. Missing a day resets the streak, so make sure to log in at least once Log In .

Share your referral link or code with a friend. When they register using your link and make their first deposit, both you and your friend will receive a bonus. The more referrals you make, the higher your bonus.

No, bonuses cannot be withdrawn directly. A bonus only moves to your main balance — and becomes withdrawable — once the applicable wagering requirements are met. Cancelling a bonus before those conditions are fulfilled will result in it being forfeited.

Hei Baji offers cashback when your losses exceed a set amount within a week. Cashback is typically credited to your account every Monday. To learn about cashback rates and terms, Bonus Page View.

Every bonus has a specific expiry period. If the wagering requirement is not met within that period, the bonus will be automatically cancelled. The number of days you have to use a bonus after receiving it is stated in the offer details.

Betting & Gaming

7 Questions

Hei Baji offers betting on more than 30 sports, including cricket, football, tennis, badminton, and kabaddi. Live betting is available for Bangladesh cricket matches and various leagues such as the IPL and BPL. On the match odds page Check the latest odds.

Live betting means placing bets in real time while a match is in progress. Odds shift moment to moment based on how the game unfolds, making it fast-paced and exciting — but quick decisions are key. All active matches are available in real time in Hei Baji's live betting section.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases there may be a cancellation window before the match starts. If the Cash Out feature is available, you can partially or fully settle your bet while the match is in progress.

If a match or event is cancelled, the full stake for any related bets will be refunded to your account. This is typically processed within 24 hours. For any questions, contact support with your bet ID.

Hei Baji displays odds in both decimal and fractional formats. Decimal odds are straightforward: stake × odds = total return. For example: ৳1,000 × 1.85 = ৳1,850 (profit ৳850). On the match odds page Learn more.

Hei Baji Live Casino offers many popular games including Roulette, Blackjack, Baccarat, Dragon Tiger, and Teen Patti — all playable in real time with live dealers. To explore new games, New Games Page View.

The minimum bet starts from ৳10. Maximum bet limits vary by game, event, and account tier. VIP members enjoy higher bet limits. Limits for a specific event are displayed on that event's page.

Mobile App

6 Questions

The Hei Baji app is available for direct download from our App Page available for download. Android users can download and install the APK file directly. iOS users can access the web app. It may not be available on Google Play or the App Store.

You'll need to allow installation from unknown sources on Android. Go to Settings → Security → enable "Unknown Sources" or "Install Unknown Apps", then open the downloaded APK file. For step-by-step instructions On the app page is provided.

Yes, the Hei Baji mobile app gives you access to everything available on the website. Live betting, casino, deposits, withdrawals, and bonuses — it's all there in the app. You'll also receive push notifications with exclusive offers when using the mobile app.

When a new update is available, you'll get an automatic notification the next time you open the app. Just tap the Update button and the new APK will download and install. Or App Page Download the latest version from.

First, fully close the app and relaunch it. Check that your internet connection is working. To clear the cache, go to Settings → Apps → Hei Baji → Clear Cache. If the problem continues, uninstall the app and reinstall it.

Yes, the Hei Baji app supports fingerprint and face unlock for login. To enable it, go to app settings and activate the biometric login option. This feature depends on your device's biometric hardware.

Security & Privacy

6 Questions

Yes. Hei Baji uses 256-bit SSL encryption to keep all data secure. Your personal information is never sold or shared with third parties. For more details, please see our Privacy Policy Read more.

After logging in, go to Profile Settings. You'll find the 2FA option under the "Security" section. You can set up 2FA via your mobile number or Google Authenticator. Once enabled, you'll need to enter an OTP along with your password at login, which significantly increases your account security.

Change your password immediately and log out of all devices. Then notify our support team right away so your account can be temporarily locked. If there are any suspicious transactions, provide the details. Enable 2FA to keep your account secure going forward.

Hei Baji is an online gaming platform operating under an international licence. RNG (Random Number Generator) certification is used to ensure fair play. Our On the About Us page You can find licensing information here.

Hei Baji will never ask for your password or payment details via email or SMS. If you receive a suspicious message, do not click any links — report it to our support team immediately. To stay safe from phishing, always type our official URL directly into your browser.

Hei Baji is committed to responsible gaming. Features include daily/weekly deposit limits, self-exclusion, and cooling-off periods. For more details, visit our Responsible Gaming Page View.

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